Samax have the ‘Process Approach’ to be used in defining QMS. Documentation of QMS processes and the need for and detail of specific process documentation is determined by ISO 9001, customer, regulatory and our own Company requirements, complexity of products Services and processes, effect on quality, risk of customer dissatisfaction, economic risk, effectiveness and efficiency, competence of personnel.
Samax has documents to ensure the effective planning, operation and control for QMS processes. A number of different methods used to document processes, such as graphical representations, written instructions, checklists, flow charts and electronic methods. Process flowcharts show how policies, objectives, influential factors, job functions, activities, material, equipment, resources, information, people and decision making interact or interrelate in a logical order.
The top management implements and promote a culture of risk-based thinking throughout the Company to determine and address the risks and opportunities associated with providing assurance that the QMS can achieve its intended result(s); provide conforming products and services, enhance customer satisfaction; promote desirable effects and improvement; and prevent, or mitigate, undesired effects.