- Second Level Alarm analysis of all the VAS Nodes & correction
- All Service Affecting alarms monitoring and escalation as per escalation matrix for service Outages, connectivity issues, signaling issues, Hardware failures , application, provisioning issues, etc..)
- FM related Real time Clear codes & Monitoring utilization
- Alarm correlation and remapping
- Festival Season FM handling
- Preventive maintenance and correction
- All VAS nodes health checks and reports
- Software backup for all VAS NEs
- NE audit of VAS nodes ( O & M audit Daily,weekly,Monthly,Yearly)
- Alarm analysis of all the Nodes.
- Team player with strong focus to contribute to overall team success
- Should be able to handle under work pressure and maintain composure.
- Providing support to Audit, Security teams in providing necessary data
- Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)
- Has to follow escalation matrix and maintain SLA’S/KPI’S
